FAQs
THE PRODUCTS FAQS
Where can I buy your products?
Buy our products from our online store, at anytime that works for you.
Can I use Dr Macks Cleaner anywhere on my body?
The simple answer – Yes! Dr Macks Cleaner has been pH adjusted and is great to use on the crown jewels, but is also perfect as an all over bodywash. It has not been designed as an eyewash or a mouthwash, so please use it with a bit of common sense.
Is it really important to use a pH adjusted wash down there?
It is indeed. The skin around your genitals has a pH around 5.5 (the acid mantle) which helps keep moisture and good stuff in, and keep sweat, dirt and nasty bugs out. Using soaps that often have a pH of 10 can destroy your acid mantle, letting the bad stuff play havoc with your boys.
How natural are Dr Macks products?
As natural as we could make them, while still doing what it says on the tin. Dr Macks Cleaner is made from 96% natural or naturally derived ingredients. Dr Macks Perfecting Balm contains 80% natural or naturally derived ingredients (check out our ingredients FAQs below).
Do Dr Macks products contain parabens, sulfates, dyes or plastic microbeads?
Absolutely not.
Do Dr Macks products contain artificial fragrances?
Dr Macks Cleaner contains 0.5% artificial fragrance. We added these fragrances to leave you and your boys with a refreshing clean scent.
Are Dr Macks products tested on animals?
Never
Do Dr Macks products contain Palm Oil?
Our cosmetics are crafted with a commitment to sustainability and environmental responsibility. In Dr Macks Cleaners, a residual palm-oil derived ingredient is present in a trace amount (less than 0.0001%). It is sourced exclusively from suppliers certified by the Roundtable on Sustainable Palm Oil (RSPO) and COSMOS standards, ensuring that our products adhere to the highest ethical and eco-friendly practices."
Do your products have an expiry date?
Yes – it should be clearly marked on your wash or balm.
How do I use Dr Macks Products?
If used properly, Dr Macks products could help prevent some painful or embarrassing conditions. They have not been formulated to treat or cure any medical condition. Before you use Dr Macks products for the first time, read our list of ingredients. Please do not use Dr Macks if you have a known allergy to any of the ingredients. It is always a good idea when you use any new product, to test a small amount on your wrist or arm prior to first use. If by any chance you do have you a reaction on your wrist, please do not continue to use that Dr Macks product. Use a bit of common sense with our products; do not drink them or get them in your eyes, nose or mouth.
What do I do if I have a reaction to a Dr Mack’s product?
At Dr Macks, we have taken great care to only use ingredients with a long history of being safe to use on skin.Read our list of ingredients before using our products, and please do not use them if you have a known allergy to any ingredient. As with any new product,you should test a small amount of product on your wrist or lower arm before first use. If any rash, irritation or allergy occurs, discontinue use immediately and contact a medical professional.
The Ingredients FAQS
What ingredients are in Dr Macks Cleaner?
For the full chemical names of our ingredients, please look on the shop page for each product. The basic ingredients are: Water, Euphrasia Hydrolat, Sage Hydrolat, Glyceryl Caprylate, GLDA 47, Allantoin, Zinc PCA, Propylene Glycol, Guar Gum, Cationic Guar Gum, SMCT, SCI, Decyl Glucoside, Rokonsal™ , Lamesoft PO65, Caprylyl Capryl Glucoside and Parfum
What ingredients are in Dr Macks Perfecting Balm?
For the full chemical names of ouringredients, please look on the shop page for each product. Shea Butter, Coconut Oil, Cocoa Seed Butter, Andiroba Seed Oil, C12-C15 Alkyl Benzoate, C12 -C13 Alkyl Lactate, Corn Starch, Triethyl Citrate, Safflower Oil, Beeswax,Hydrogenated Vegetable Oil, Zinc Ricinoleate, Vitamin E, Lavender Flower Oil, Frankincense Gum Oil.
Why did Dr Macks choose those particular ingredients?
Our products are literally packed full of ingredients each carefully chosen to help keep your crown jewels in perfect order. Read more about what these super ingredients can do below.
Which ingredients help soak up sweat?
Cornstarch is a great at soaking up sweat and odour. Sage has wonderful natural anti-perspirant effects.
Which ingredients de-odourise?
Triethyl citrate is a great, naturally derived aluminium free deodorant. Lavender Oil and Sage oil also have great deodorant properties as they can fight some of the bacteria that are responsible for the smell of sweat.
Which ingredients soothe irritation?
Our products are literally packed full of ingredients know for their ability to soothe irritation and calm inflammation, including Allantoin, Beeswax, Coconut oil, Euphrasia Hydrolat, Frankincense Oil, Lavender Oil, Sage oil, Shea butter, and ZInc .
Which ingredients have anti-microbial properties?
Ingredients such as Coconut Oil, Euphrasia Hydrolat, Frankincense Oil, Lavender Oil, Rokonsal™, Sage Oil and Zinc all have anti-microbial properties.
Which ingredients help with wound healing and can reduce scar formation?
Allantoin, Andiroba Seed Oil, Coconut Oil, Lavender Oil and Shea Butter are some natural ingredients that we have included because of their ability to promoting wound healing .
Which ingredients moisturise?
We have included Allantoin, Cocoa Butter, Coconut Oil, Safflower Oil, Shea Butter, Hydrogetated Vegetable Oil, Lamesoft and Vitamin E to help keep your skin soft, supple and spontaneous.
Is there anything in Dr Macks products that I could be allergic to?
If you have known allergies, please read our ingredients list in detail and don’t use Dr Macks products if they contain something you are allergic too. Otherwise, we have worked hard to only include ingredients that are tried and tested and have a good safety profile.In the very rare case that you do develop an allergy to our products, please stop using them straight away.
ORDERING & SHIPPING FAQS
Where does Dr Macks ship to?
We ship from our base in Ireland to Ireland and the United Kingdom
How long does processing and shipping take?
Our orders are processed Monday to Friday, with the exception of Bank Holidays. Any orders placed after 1pm on a Friday, will not be processed until the following Monday or equivalent working day.
After your order is processed, with the help of our trusted fulfillment partners, we aim to have our products with you within 48 Hours.
How discreet is the packaging?
At Dr Macks, we understand the importance of discretion. Our products will be delivered to you in recycled, fully compostable packaging with only your name and address and essential customs details on the outer box.
What is Dr Macks returns/ refund policy
See footer at the bottom of the page, or alternatively email us at info@drmacks.com
DISCOUNTS AND OFFERS
Can I use more than one discount code on a single order?
At this time, only one discount code can be applied per order. If you have multiple discount codes, please choose the one that offers the best value for your purchase. This helps ensure all customers can take advantage of fair and consistent pricing on our products.
Why can I only apply one discount code?
Our system only supports one discount code per order to maintain simplicity and streamline the checkout process. This also helps us continue offering high-quality products at competitive prices year-round.
Can I combine a discount code with other promotions?
Generally, discount codes cannot be combined with additional promotions, such as sitewide sales or automatic discounts. If multiple offers are active, the system will apply the best available discount at checkout.
If you have questions about specific discounts or need help choosing the best one for your order, feel free to reach out to our support team!
EMAIL SIGN-UP AND SUBSCRIPTION OPTIONS FAQS
Why should I signup to Dr Macks emails?
Signing up to Dr Macks emails gives you access to more than just 10% off your first order. You will also receive access to exclusive deals and limited edition ranges, personalized recommendations, special content, and up to date information about male grooming.
How do I cancel my subscription to Dr Macks emails?
We will be sad to see you go. To unsubscribe, just open any email we have sent to you and click on the unsubscribe button at the bottom of the page.
How do I sign up to receive monthly deliveries of Dr Macks Products?
What a good idea! When you are at the checkout on our website, you will have the option to make a one off purchase, or to take out a three month subscription, (at a discount of course!) to ensure that you never run out of our products when you need them.
How do I pause or cancel my monthly subscription for Dr Macks products?
Log into your account on our store. Then go to the "Manage Subscriptions" option, and pick cancel or pause. Alternatively, you can email us at info@drmacks.com
THE COMPANY FAQS
Where is Dr Macks based?
In beautiful County Clare, Ireland
Are Dr Macks products actually formulated by doctors?
Yes! Both the Dr McMahons are registered with the Irish Medical Council
How is Dr Macks trying to protect the environment?
The environment is just as important to us a your crown jewels. That's why Dr Macks products will be delivered to you in recyclable compostable boxes. Our wash bottles are made of recyclable PET. If you stick with us and our company grows, we will be able to move to bottles made of fully recycled plastic - wouldn't that be great for everyone? Dr Macks Perfecting Balm comes in tins made of 70% recycled material. And the tins themselves are recyclable. Even our labels are printed on eco friendly Kraft paper.
